Removal Van Barnet Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Barnet provides removal, transport and associated services to private and business customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation making the booking with Removal Van Barnet.
Services means any removal, packing, loading, unloading, transport, delivery, furniture moving, item relocation, or associated services provided by Removal Van Barnet.
Goods means any items, furniture, personal belongings, equipment or other property that we are required to move, transport, store or handle.
Agreement means the contract between the Customer and Removal Van Barnet for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Service Area
Removal Van Barnet primarily operates in Barnet and surrounding areas, including nearby districts and neighbouring parts of North London and Hertfordshire. We may agree to work outside these areas by prior arrangement. Any reference to localities in our quotation or booking confirmation is for service and logistical purposes only and does not alter these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, property access, the nature and quantity of Goods, and any special requirements such as dismantling, packing or multiple drop-off points.
3.2 Quotations are based on the information you supply. If the information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation or adjust the price before or during the provision of the Services.
3.3 A booking is only confirmed when we have issued a written confirmation, which may be given by electronic means, and you have accepted any specified payment terms. Until confirmation is issued, any date or time we provide is indicative only and not guaranteed.
3.4 You are responsible for checking that the details in the quotation and booking confirmation are correct, including the addresses, dates, times, and description of the Goods and Services. You must inform us promptly of any changes.
3.5 We reserve the right to decline a booking for any reason, including but not limited to safety concerns, legal restrictions or capacity limitations.
4. Access, Parking and Preparation
4.1 You are responsible for ensuring suitable access for our vehicle and staff at both the collection and delivery locations. This includes informing us of any restricted access, low bridges, narrow roads, resident-only parking areas, or stair-only access.
4.2 You must arrange and pay for any necessary parking permits, permissions or suspensions that may be required for our vehicle to park safely and legally. Any charges, penalties or fines arising from failure to arrange suitable parking may be added to your invoice.
4.3 You are responsible for adequately preparing your Goods for transport, unless you have specifically arranged for packing services. This includes packing items securely, labelling fragile or delicate items, and disconnecting appliances in accordance with manufacturer instructions and safety regulations.
4.4 If access is significantly more difficult than stated at the time of booking, such as additional floors, long carrying distances, or lack of appropriate lifts, we may charge additional fees to reflect the extra time and labour required.
5. Payments and Charges
5.1 Prices are generally quoted as either a fixed price based on the agreed information or an hourly rate with or without a minimum charge. The quotation will specify the pricing basis applicable to your booking.
5.2 We may require a deposit to secure your booking. Any deposit requirements will be stated in your quotation or booking confirmation. Deposits are usually non-refundable unless otherwise stated in these Terms and Conditions.
5.3 The balance of the price is payable on or before completion of the Services, unless we have agreed alternative payment terms in writing. We reserve the right to withhold delivery of Goods until full payment has been received.
5.4 Accepted payment methods will be set out in your quotation or booking confirmation. We may refuse certain payment methods at our discretion.
5.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in pursuing late payment.
5.6 Any waiting time, additional labour, extra journeys, changes to addresses, last minute additions of Goods, delays caused by keys not being available, or other variations from the original booking may be charged at our standard rates or as otherwise agreed.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations or amendments are only effective when we acknowledge receipt.
6.2 We may charge a cancellation fee as follows, unless otherwise stated in your quotation or booking confirmation:
a. More than 7 days before the scheduled service date: no cancellation fee, although any non-refundable third-party costs may still apply.
b. Between 7 days and 48 hours before the scheduled service date: up to 50 percent of the quoted price.
c. Less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price.
6.3 If you request significant changes to the date, time, addresses or scope of work, we may treat this as a cancellation and new booking, with applicable cancellation charges.
6.4 We may cancel or postpone your booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, industrial action, or safety concerns. In such cases, our liability is limited to refunding any pre-paid amounts for Services not yet performed or rescheduling the booking by mutual agreement.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that you are entitled to move the Goods and that you have obtained all necessary permissions and consents.
b. Being present or represented at the collection and delivery addresses at the agreed times.
c. Checking that nothing is left behind at the collection address and that all Goods are delivered as required.
d. Informing us in advance of any Goods that are particularly fragile, valuable, heavy or unusual.
7.2 We are not responsible for dismantling or reassembling furniture or disconnecting appliances unless specifically agreed as part of the Services.
8. Excluded and Restricted Items
8.1 Unless expressly agreed in writing, we do not accept for transport or handling any of the following:
a. Hazardous, flammable, explosive or illegal items.
b. Live animals, plants that require special care, or perishable goods.
c. Cash, jewellery, precious metals, securities, or valuable documents.
d. Items requiring specialist transport or licences.
8.2 If such items are handed to us without our knowledge or consent, we shall have no liability for loss, damage or consequences arising from them and you will be responsible for any resulting costs, claims or legal issues.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable waste and environmental regulations. We do not act as a general waste carrier unless this has been separately agreed as a specific service and we are legally permitted to do so.
9.2 You must not ask us to remove or dispose of household, construction, garden or commercial waste unless we have agreed to provide a suitable waste removal service that complies with relevant legislation.
9.3 Where we agree to remove items for disposal or recycling, we will do so in a lawful manner, using authorised facilities or partners where required. Additional charges may apply for waste handling, disposal fees, and any required documentation.
9.4 We may refuse to carry any item that we reasonably believe to be waste, hazardous, contaminated or otherwise unsuitable for transport in our vehicles.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations and exclusions set out in this Agreement.
10.2 We are not liable for any loss or damage arising from:
a. Your failure to pack Goods safely, unless we have provided a packing service.
b. Existing defects in Goods, including wear and tear, weak or insecure parts, or pre-existing damage.
c. Normal scratching, scuffing or wear that may occur when moving items through tight spaces or over long distances, where reasonable care has been taken.
d. Delays caused by traffic, road conditions, weather, third parties or events beyond our reasonable control.
10.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable replacement or repair cost up to a maximum aggregate amount per job, as specified in our quotation or booking confirmation or, if no amount is specified, to a reasonable sum reflecting the value of our Services.
10.4 You are responsible for arranging your own insurance cover for Goods of high value or where you require cover beyond our stated limits.
10.5 We are not liable for indirect or consequential losses, including but not limited to loss of profit, loss of income, loss of opportunity, or any loss arising from keys not being available, delays with property access, or schedule changes imposed by third parties.
11. Claims and Complaints
11.1 Any visible damage or short delivery should be reported to us as soon as reasonably possible and noted at the time of completion where practical.
11.2 Any complaint or claim relating to our Services should be made in writing within a reasonable time after the issue becomes apparent, including a clear description of the problem and any supporting evidence.
11.3 We will investigate complaints and seek to resolve them in a fair and timely manner. Our liability in respect of any claim will not exceed the limits set out in these Terms and Conditions.
12. Time Estimates and Delays
12.1 Any times provided for arrival, loading, transit or completion are estimates only, unless we have expressly agreed in writing to a specific guarantee.
12.2 We are not responsible for delays caused by circumstances outside our reasonable control, including traffic congestion, accidents, breakdowns, weather conditions, road or building access restrictions, or delays caused by you or third parties.
12.3 Where a delay occurs, we will use reasonable endeavours to keep you informed and to complete the Services as soon as reasonably possible.
13. Health and Safety
13.1 We reserve the right to refuse to carry out any work that we consider unsafe or that may put our staff, vehicles, property or the public at risk.
13.2 You must inform us of any health and safety risks at the collection or delivery addresses, including hazardous materials, unstable structures, or unsafe stairs or floors.
14. Subcontracting
14.1 We may, at our discretion, use subcontractors or partner companies to carry out some or all of the Services. In such cases, we will remain responsible for the overall performance of the Agreement, subject to these Terms and Conditions.
15. Data Protection and Privacy
15.1 We will process any personal information you provide in accordance with applicable data protection laws. We use such information to manage your booking, provide the Services, handle payments, and deal with any queries or complaints.
15.2 We may retain records of your booking and communications for a reasonable period for business and legal purposes.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the law of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement.
17.4 These Terms and Conditions, together with any quotation or confirmation, set out the entire agreement between you and Removal Van Barnet in relation to the Services and supersede any prior understandings, representations or agreements, whether oral or written.
